Return Policy
Shipping Damage
If your order arrives damaged due to shipping, please contact us within 24 hours of delivery via our official channels and provide:
At least 3 clear photos or 1 video showing the issue
Missing Parts or Product Defects
If your item has missing parts or defects, please report the issue within 48 hours of delivery with visual proof.
Manufacturing Defects
Products with manufacturing faults are eligible for return within 30 days from the delivery date, with supporting images or video.
Change of Mind Policy
Custom / On-Demand products are not eligible for return.
In-stock items can be returned within 14 days if:
Item is unused and in original condition
Original packaging is intact
All accessories are included
All return requests are subject to approval by our Quality Control Team.
Items Not Eligible for Return
Custom-made / On-demand items
Opened or unsealed products
Items returned after 30 days
Personal-use items (mattresses, pillows, etc.)
Products damaged due to misuse or improper handling
Items not assembled by the Home Plus team
Self-Installation Items
(Not covered by our assembly service)
TV unit shelves
Bathroom storage
Wall clocks
Tableaux
Regular shelves
Refund Information
Refunds are issued after item pickup and inspection.
Processing time: 5–14 working days, depending on bank or card provider.
Cash refunds are not available.
Refund Method by Payment Type:
| Payment Method | Refund Method |
|---|---|
| Cash | Bank Transfer |
| Bank Transfer | Bank Transfer |
| Fawry | Bank Transfer |
| Credit Card | Refund to Card |
| valU | Refund to valU Account |
If you want, I can also prepare:
✔️ Arabic version
✔️ Short version for checkout page
✔️ FAQ style version